Privacy Policy

1. Introduction

Welcome to SATCH. We take your privacy seriously, and this policy explains what personal information we collect, why we collect it, and what your rights are. It applies to everyone who visits our website or gets in touch with us through our contact and enquiry forms.

By using our website, you agree to the collection and use of information in line with this policy. If you have any questions, our contact details are at the end of this document.

2. Who We Are

SATCH 17 Springfield Court Wicklow Town Co. Wicklow Republic of Ireland A67HR83

For the purposes of applicable data protection law, SATCH is the data controller responsible for your personal information.

3. Information We Collect

We collect information in the following ways:

• Information you give us directly: when you fill in a form on our website (for example, a contact or enquiry form), we collect your name, email address, and phone number.
• Information collected automatically: we use Google Analytics to understand how visitors use our website. This may include your IP address, browser type, device information, pages visited, and time spent on the site.

We do not knowingly collect any special category data (such as health, religious, or financial information) through our website forms.

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and get back to you when you contact us
• Provide, maintain, and improve our website and services
• Understand website usage and visitor behaviour through analytics
• Meet our legal and regulatory obligations

We will never sell your personal information to third parties.

5. Legal Basis for Processing (GDPR)

Where the GDPR applies, we rely on the following legal bases to process your personal information:

• Consent: when you submit a form or accept analytics cookies, you're giving us consent to process that information for the stated purpose.
• Legitimate interests: to respond to enquiries and improve our website, in ways that don't override your rights and freedoms.
• Legal obligation: where we're required to process or retain information to comply with the law.

You can withdraw your consent at any time; see Section 8 for how to do this.

6. Cookies and Google Analytics

Our website uses cookies and similar technologies, including Google Analytics, to collect information about how visitors use our site. This helps us understand traffic patterns and improve the user experience.

Google Analytics may set cookies on your device and collect data such as your approximate location, device type, and browsing behaviour on our site. This information is processed by Google in accordance with their own privacy policy, which you can review on Google's website.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how parts of our website function.

7. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers who help us run our website and business (for example, Google, for analytics purposes), under appropriate confidentiality and data protection agreements
• Legal or regulatory authorities, where required by law or to protect our legal rights

Any third party we work with is required to keep your information secure and to only use it for the purposes we've agreed.

8. International Data Transfers

Some of our service providers, including Google, may store or process data outside Ireland or the European Economic Area (EEA). Where this happens, we take reasonable steps to ensure your information is protected to a standard consistent with GDPR, POPIA, and other applicable data protection laws, such as through Standard Contractual Clauses or equivalent safeguards.

9. How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil the purposes we collected it for, or to meet our legal, accounting, or reporting requirements. Once this is no longer needed, we will securely delete or anonymise it.

10. Your Rights

Depending on where you're based, you may have rights under the GDPR, POPIA, or other applicable data protection laws, including the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict how we process your information
• Withdraw consent at any time, where processing is based on consent
• Request a copy of your information in a portable format
• Lodge a complaint with your local data protection authority (in Ireland, this is the Data Protection Commission; in South Africa, this is the Information Regulator)

To exercise any of these rights, please contact us using the details in Section 13.

11. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. While we do our best to protect your data, no method of transmission or storage is completely secure, and we can't guarantee absolute security.

12. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch:

SATCH 17 Springfield Court Wicklow Town Co. Wicklow Republic of Ireland A67HR83

Email: info@satch.ie
Phone: +353 89 493 2284